Returns & Refunds
We want you to love your ZELRIN pieces. If something isn't right, here's how we'll make it easy.
Last updated · January 2026
7-Day Return Window
You may request a return within 7 days of delivery for eligible items. Products must be unused, unworn and returned in their original packaging with tags intact.
How to Request a Return
Email us at zelrinofficial@gmail.com with your order ID and reason for return. Our team will guide you through the pickup or self-ship process.
Refunds
Once your returned item is received and inspected, your refund is processed to the original payment method within 5–7 business days. For Cash on Delivery orders, refunds are issued to your preferred bank account or UPI.
Non-Returnable Items
For hygiene reasons, earrings may be returned only if sealed and unused.
- •Items without original packaging or tags
- •Items showing signs of wear or damage not present at delivery
- •Items marked as final sale
Damaged or Wrong Items
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos and we'll arrange a replacement or full refund.